Check out the answers to our users' most frequently asked questions.
Can I have the Event Diagrams module only?
Sure you can. The EventReception Package [Event Diagrams] lets you have the diagrams module only.
Can I have the Seating Charts module only?
To seat people to tables or chairs you must first make a diagram with tables and seats.
So you need the Event Diagrams module to make the diagram, and the Seating Charts module to seat the guests.
These two modules are available in the EventReception Package [Diagrams & Seating].
How is EventReception Software installed?
No installation is needed. You and/or your clients access the software online. In other words, you can even access software from an Internet cafe, or anywhere else.
Only if you want to use e-GuestList Check-in do you need to have an iPad and/or Android tablet(s), to check-in guests.
Do I need to buy additional hardware or software?
EventReception Software is accessed online on your existing PC or even your phone.
If you want to check-in guests on tablets via e-GuestList you need an iPad or Android tablet.
How do I get familiar with EventReception Software?
The software is very easy to use.
After setting up your account we schedule an online training session and we're subsequently always at your disposal.
What's needed to set up the floor plans of my venue spaces?
A photo/image of the empty floor plan of each event space, along with a single measurement from the floor plan.
Any distance will do, though the longer it is, the better.
I don't have good floor plans for my venue. They are all hand drawn diagrams.
Send us a photo of the diagrams you use right now, even if they are hand drawn.
We'll quickly adjust and use those initially until you can send us a better version when you have one ready.
Do I need to send you the floor plans in any specific format?
Any format will do.
For example you can send them in
.pptand so on.
How do I send my Event Diagrams to clients and colleagues?
With a few clicks from within the EventReception platform.
Any changes you make, are available to your clients in real time.
Can I tell if my clients have accessed their accounts?
Yes. This info is readily available from your dashboard.
With a simple mouse-over you know exactly how many times your clients have accessed their accounts, when was the last time they logged in, if they have started inserting guests (in case they use seating) and more.
What are the Colored Event Diagrams?
Colored Event Diagrams are optional.
If you already have colored floor plans simply send them to us to upload.
If you want us to make your black and white floor plans more photo-realistic, we need photos from your space.
The charge for making a photo-realistic (colored) floorplan is 50€/hour.
For a typical floorplan we need about 1.5 - 2hours but we'll let you know exactly as per your specific diagrams and photos.
What is the Marketing e-book?
Your Marketing e-book sums up the advanced technological solutions you offer to your clients through our event software solutions.
It includes your Logo, Photos and Contact details, while you can also change the colors, layout, and text.
It's available online and adjusts appropriately on all devices (phone/tablet/pc).
Here's an example of Liopetro's e-book, an exquisite wedding venue in Cyprus.
e-GuestList Check-In app
What is an e-GuestList Event?
An Event has a single guest list, 24-hours-max duration, and guests can be checked-in once.
(You can naturally undo check-ins as many times as you want!)
- 1. One eGuestList Event
- You have an event with one guest list that starts in the morning and ends at midnight.
You need One e-GuestList Event.
- 2. Two eGuestList Events
- You have an event with 2 sessions: A morning and an evening session.
In addition, you want to track attendance for both sessions, and at least some of the guests will be attending both sessions.
In this case, you need two e-GuestList events: One to track the morning session and the other for the evening session.
What's the best pricing plan for me?
You can purchase a package per event, per month, or per year.
If you have one or two events within a 30-day period, you should go for a PER EVENT plan.
If you have three or more events within a 30-day period, you should go for a MONTHLY package.
If you have multiple events throughout a 6-months or more period, you should go for an ANNUAL package.
You also have different options as per the number of guests per event & number of tablet check-in devices you want to use.
Have a look at the pricing packages.
How do I create an Event?
In three easy steps:
- 1. Log in to your Web Account
- Use your Access Codes to log in to your Web Account and create your event.
- 2. Guest List
- Upload your guest list from Excel or insert guests directly over the Web.
- 3. Log in on your tablets
- Log in on your tablets using your Access Codes.
If the tablets don’t automatically show your event(s) simply pull-to-refresh (viz. swipe down).
- How do I upload my guest list from Excel?
How do I get my Access Codes?
Purchase your package and we'll send your Access Codes in 24-hours max.
How do I customize e-GuestList to my check-in needs?
Simply tell us what info/titles/data you want and we'll gladly customize your app account for you.
We'll also prepare your Custom Excel Upload Sheet to upload your list in a snap ?.
How do I get my check-in reports?
Some basic check-in data are readily available on your check-in devices (tablets).
For a detailed check-in analysis, click on the Stats Icon on your Web Account.
You can also export your Check-In reports in Excel and/or PDF.
Do I need an Internet connection at the venue?
No! The app works with or without Internet.
Internet is needed ONLY IF you are using more than one check-in device AND want to have them always synched.
What if Internet fails in the midst of an event?
You continue as normal.?
All devices continuously check in the background whether they have Internet access.
If Internet fails, the devices go automatically in Offline mode.
Whenever Internet gets back on, the devices send their data to the cloud and get synched automatically.
How is my Guest List & Check-In data protected?
e-GuestList has three protection levels:
- 1. SSL Encryption
- Your data is encrypted by SSL to be safe from hackers.
- 2. Real-time auto-save
- Each move is auto-saved in real-time on the cloud to safeguard against losing data even if a tablet device is accidently dropped and breaks (Internet is required).
- 3. Safe from user error.
- Users cannot log out accidently and therefore lose check-in data unless their data have already been saved on the Web.
Can I add New Guests at the door?
Of course! With 2 touches.
Can the app track empty seats per table?
E-GuestList gives you three alternatives for tracking empty seats per table.
- 1. No Tracking
- You can assign guests to tables and move them freely between tables without any restrictions.
- 2. Show Warnings
Each table has a specific number of chairs and you always know its free-seat availability.
You can seat new guests at any table as well as move guests between tables, but you get an availability warning if you try to seat a guest to a table without adequate free seats.
- 3. Strict
- You always know each table's free seat availability, but you can't seat guests at tables without adequate free seats.
Can I use e-GuestList to check-in hotel guests (for breakfast), students, passengers etc?
Certainly. The app is very easy to customize to your needs.
We have already included a few examples in our Demo Events to have a look at.
Download the app, hit [Try Demo], and select the example you want.
Can I want to use e-GuestList "unconventionally" to track, say, equipment, cars etc?
Sure! Tell us what you need and we'll gladly to let you know if e-GuestList can help.
- Can I try e-GuestList before purchase?
Can I suggest an idea to improve the app?
We are all ears!
Tell us your suggestions!
SMS Seating Service
Can I send my message in any language?
We support Unicode so you can communicate in any language including Japanese, Chinese Greek, Arabic etc.
Unicode characters do limit the max characters per SMS.
Can I have my own message?
Of course you can. Email us the message you want to send to your guests.
How long can my SMS message be?
Single SMS messages are up to 160-characters long, including spaces.
If your message has 160-306 characters it will be charged double and if it's between 307-456 characters it'll be charged as three messages.
How do I insert my guest list data and phone numbers?
If you have an EventReception Package, insert your data in the Guest List section.
If you are using the SMS-Seating-Service only, fill in your guest details in this Excel Sheet and email it to us.
I want the Navigation Map in my SMS. How does it work?.
Send us the google map link to the event venue.
We'll subsequently set it up as an e-map link and include it in the SMS to your guests.
When guests tap on the link they will see a welcoming photo and will then be taken to the map to show the route to the venue.
Does the navigation link count towards the character limit of my SMS?
Yes, unfortunately even empty spaces count towards the SMS character limits.
That's one of the main reasons we use the short e-map.co link in your SMSs.
- How do I pay?