FAQs

Sure you can. Select the EventReception Package [Event Diagrams] .

No installation is needed. You access the EventReception platform online, on any device, preferably with Google Chrome.

You can use EventReception diagrams to set up any 2D floorplan easily, professionally and fast, including Expos, exhibition centers, social events and so on.

Each space is optionally associated with an empty floorplan which is uploaded as a background image. On top of the background image you add your objects (tables, furniture etc). Background floorplan images are optional. You can always create scaled event diagrams on a blank canvas.

Certainly not. Once we have set up your account everything remains perfectly scaled at all times.

Certainly. You can easily space tables, chairs, as well as any other object.

EventReception Table Borders enable you to easily show and track the safe area of each table with a single click. Set the table borders at your desired distance and subsequently select to show all table borders, show the table borders of selected tables only, or hide table borders.

Yes. You can edit the table borders of any table(s) as well as change their border colors, style and so on.

Sure you can. Simply set the desired distance between tables (and/or chairs or other objects) and click 'n drag to draw the area you'd like to fill with your selected objects. The designated area gets populated automatically at max capacity.

Certainly not. You can save your diagrams as templates and use them again with one click. Templates allow you to use diagrams as they are, or as a stepping stone to new layouts. You can also copy-paste whole layouts from past events.

Of course. You can both set/change the default dimensions of all object in your account, as well as change any or all objects' dimensions per event.

Yes. You may also change the ruler-line's color, width, type, as well as the font-size and color of the measurement.

You can very easily add text, arrows and different shapes as well as change colors, size, borders etc.

Of course you can. You can both number as well as name tables.

We can add as many furniture and additional equipment as you want. A one-time surcharge per new item applies, so you might want to make sure you can't use the platform's existing drawing tools and objects to portray your objects.

With a couple of clicks from the EventReception platform. Your clients will receive an email with a link access their floorplan(s). Any changes you make thereafter, will be shown to your clients automatically (or upon hitting refresh).

No. Your clients are in "view-only" mode. They cannot add, delete, move or edit anything.

Sure. You can export your plans in pdf to print them out or email to clients and colleagues.

Yes. Each event's equipment list is created automatically, as per the objects you have inserted in your event diagram. The equipment list is shared in real time with your clients. You can also export it to pdf to print or attach to an email.

Certainly. You can assign as many event diagrams to an event as you need. You can include alternative layouts of the same event space, or add different event spaces/venues etc.

As many as you want.

There is no extra charge.

No problem at all. Simply email us your empty floor plans for each space/sub-space.

Email us your empty event spaces in any format (for example jpeg, png, bmp, cdr, pdf, doc, ppt, ai and so on). Please include a single distance measurement in each plan, to scale them accordingly. The floor plans' optimal width is 1920 pixels, but anything above 1300 pixels width is fine.

No worries. Take a photo of your hand-drawn diagram(s) even from your phone, and send it/them. We'll sketch them up and upload them to your account.

Sure you can. You don't have to a background diagram to make scaled floorplans

If your diagrams are in black and white and want us to beautify them to convey more information to your clients, please send us photos from your event space. For a typical floorplan we need about 2 - 3 hours of work (charged at €50/hour), but we'll let you know exactly how much time we'll need for the conversion, as per your specific diagrams and photos.

Yes. You can create or edit your event diagrams very easily even on your phone or tablet.

The software is intuitive and very easy to use. Saying that, an online training session is scheduled to get you (and your team) quickly up to speed, and we' re always here to help.

After scheduling an online call to quickly show you the software, we can send Demo Access Codes to try the software before purchase.

An Event has a single guest list, 24-hours-max duration, and guests can be checked-in once.
(You can naturally undo check-ins as many times as you want!)

Examples

1. One eGuestList Event

You have an event with one guest list that starts in the morning and ends at midnight.
You need One e-GuestList Event.

2. Two eGuestList Events

You have an event with 2 sessions: A morning and an evening session.
In addition, you want to track attendance for both sessions , and at least some of the guests will be attending both sessions.
In this case, you need two e-GuestList events: One to track the morning session and the other for the evening session.

You can purchase a package per event , per month , or per year .
If you have one or two events within a 30-day period , you should go for a PER EVENT plan.
If you have three or more events within a 30-day period , you should go for a MONTHLY package.
If you have multiple events throughout a 6-months or more period , you should go for an ANNUAL package.

You also have different options as per the number of guests per event & number of tablet check-in devices you want to use.
Have a look at the pricing packages .

In three easy steps:

1. Log in to your Web Account

Use your Access Codes to log in to your Web Account and create your event.

2. Guest List

Upload your guest list from Excel or insert guests directly over the Web.

3. Log in on your tablets

Log in on your tablets using your Access Codes.
If the tablets don’t automatically show your event(s) simply pull-to-refresh (viz. swipe down).

Upload your guest list as per our Default Excel Sample File .
Simply copy-paste your data to the relevant columns.

If you need different columns/titles/data let us know to prepare your own custom excel sheet.

Purchase your package and we'll send your Access Codes in 24-hours max.

Simply tell us what info/titles/data you want and we'll gladly customize your app account for you.
We'll also prepare your Custom Excel Upload Sheet to upload your list in a snap 😉.

Some basic check-in data are readily available on your check-in devices (tablets).
For a detailed check-in analysis, click on the Stats Icon on your Web Account.
You can also export your Check-In reports in Excel and/or PDF.

No! The app works with or without Internet.
Internet is needed ONLY IF you are using more than one check-in device AND want to have them always synched.

You continue as normal.😊
All devices continuously check in the background whether they have Internet access.
If Internet fails, the devices go automatically in Offline mode.
Whenever Internet gets back on, the devices send their data to the cloud and get synched automatically.

e-GuestList has three protection levels:

1. SSL Encryption

Your data is encrypted by SSL to be safe from hackers.

2. Real-time auto-save

Each move is auto-saved in real-time on the cloud to safeguard against losing data even if a tablet device is accidentally dropped and breaks (Internet is required).

3. Safe from user error.

Users cannot log out accidentally and therefore lose check-in data unless their data have already been saved on the Web.

Of course! With 2 touches.

E-GuestList gives you three alternatives for tracking empty seats per table.

1. No Tracking

You can assign guests to tables and move them freely between tables without any restrictions.

2. Show Warnings

Each table has a specific number of chairs and you always know its free-seat availability.
You can seat new guests at any table as well as move guests between tables, but you get an availability warning if you try to seat a guest to a table without adequate free seats.

3. Strict

You always know each table's free seat availability, but you can't seat guests at tables without adequate free seats.

Certainly. The app is very easy to customize to your needs.
We have already included a few examples in our Demo Events to have a look at.

Download the app, hit [Try Demo], and select the example you want.

Sure! Tell us what you need and we'll gladly to let you know if e-GuestList can help.

Sure! Download the app now for free to your iPads and Android tablets . Tap on [Try Demo] to try it with some already uploaded Demo Events.

Do you want to try the app with your own list? Contact us to send you Full Access Demo Codes which are valid for up to 25 entries.

We are all ears!
Tell us your suggestions !

We support Unicode so you can communicate in any language including Japanese, Chinese, Greek, Arabic etc.
Unicode characters do limit the max characters per SMS.

Of course you can. Email us the message you want to send to your guests.

Single SMS messages are up to 160-characters long, including spaces.
If your message has 160-306 characters it will be charged double and if it's between 307-456 characters it'll be charged as three messages.

If you have an EventReception Package, insert your data in the Guest List section.
If you are using the SMS-Seating-Service only, fill in your guest details in this Excel Sheet and email it to us.

Send us the google map link to the event venue.
We'll subsequently set it up as an e-map link and include it in the SMS to your guests.

When guests tap on the link they will see a welcoming photo and will then be taken to the map to show the route to the venue.

Yes, unfortunately even empty spaces count towards the SMS character limits.
That's one of the main reasons we use the short e-map.co link in your SMSs.

Payment is made online via e-payments .
Enter your basic info and hit [Continue].
You will then be taken to Viva to complete your online transaction safely & securely.

Alternatively you can make a bank transfer .