Check out the answers to our users' most frequently asked questions.
FAQs - EventReception Packages
Can I have the Event Diagrams module only?
Sure you can. The EventReception Package [Event Diagrams] lets you have the diagrams module only.
Can I have the Seating Charts module only?
To seat people to tables or chairs you must first make a diagram with tables and seats.
So you need the Event Diagrams module to make the diagram, and the Seating Charts module to seat the guests.
These two modules are available in the EventReception Package [Diagrams & Seating].
How is EventReception Software installed?
No installation is needed. You and/or your clients access the software online. In other words, you can even access software from an Internet cafe, or anywhere else.
Only if you want to use e-GuestList Check-in do you need to have an iPad and/or Android tablet(s), to check-in guests.
Do I need to buy additional hardware or software?
EventReception Software is accessed online on your existing PC or even your phone.
If you want to check-in guests on tablets via e-GuestList you need an iPad or Android tablet.
How do I get familiar with EventReception Software?
The software is very easy to use.
After setting up your account we schedule an online training session and we're subsequently always at your disposal.
What's needed to set up the floor plans of my venue spaces?
A photo/image of the empty floor plan of each event space, along with a single measurement from the floor plan.
Any distance will do, though the longer it is, the better.
I don't have good floor plans for my venue. They are all hand
Send us a photo of the diagrams you use right now, even if they are hand drawn.
We'll quickly adjust and use those initially until you can send us a better version when you have one ready.
Do I need to send you the floor plans in any specific
Any format will do.
For example you can send them in
.pptand so on.
How do I send my Event Diagrams to clients and colleagues?
With a few clicks from within the EventReception platform.
Any changes you make, are available to your clients in real time.
Can I tell if my clients have accessed their accounts?
Yes. This info is readily available from your dashboard.
With a simple mouse-over you know exactly how many times your clients have accessed their accounts, when was the last time they logged in, if they have started inserting guests (in case they use seating) and more.
What are the Colored Event Diagrams?
Colored Event Diagrams are optional.
If you already have colored floor plans simply send them to us to upload.
If you want us to make your black and white floor plans more photo-realistic, we need photos from your space.
The charge for making a photo-realistic (colored) floorplan is 50€/hour.
For a typical floorplan we need about 1.5 - 2hours but we'll let you know exactly as per your specific diagrams and photos.
What is the Marketing e-book?
Your Marketing e-book sums up the advanced technological solutions you offer to your clients through our event software solutions.
It includes your Logo, Photos and Contact details, while you can also change the colors, layout, and text.
It's available online and adjusts appropriately on all devices (phone/tablet/pc).
Here's an example of Liopetro's e-book, an exquisite wedding venue in Cyprus.
FAQs - Event Diagrams
Can I have the Event Diagrams module only?
Sure you can. Select the EventReception Package [Event Diagrams].
How is the software installed?
No installation is needed. You access the EventReception platform online, on any device, preferably with Google Chrome.
Can I use your software to set up floor plans for Expos and
You can use EventReception diagrams to set up any 2D floorplan easily, professionally and fast, including Expos, exhibition centers, social events and so on.
What is a background floorplan?
Each space is optionally associated with an empty floorplan which is uploaded as a background image. On top of the background image you add your objects (tables, furniture etc). Background floorplan images are optional. You can always create scaled event diagrams on a blank canvas.
Do I need to scale my diagrams each time I create a new
Certainly not. Once we have set up your account everything remains perfectly scaled at all times.
Can I space tables and objects at specific distances?
Certainly. You can easily space tables, chairs, as well as any other object.
How can I easily make COVID-safe table plans?
EventReception Table Borders enable you to easily show and track the safe area of each table with a single click. Set the table borders at your desired distance and subsequently select to show all table borders, show the table borders of selected tables only, or hide table borders.
Can I edit the table borders of individual tables?
Yes. You can edit the table borders of any table(s) as well as change their border colors, style and so on.
Can I determine my venue's full capacity plan automatically?
Sure you can. Simply set the desired distance between tables (and/or chairs or other objects) and click 'n drag to draw the area you'd like to fill with your selected objects. The designated area gets populated automatically at max capacity.
Do I need to prepare each new floor plan diagram always from
Certainly not. You can save your diagrams as templates and use them again with one click. Templates allow you to use diagrams as they are, or as a stepping stone to new layouts. You can also copy-paste whole layouts from past events.
Can I change the dimensions of my tables/chairs/equipment?
Of course. You can both set/change the default dimensions of all object in your account, as well as change any or all objects' dimensions per event.
Is there a ruler tool to measure distances?
Yes. You may also change the ruler-line's color, width, type, as well as the font-size and color of the measurement.
Is it possible to add text, arrows, and different shapes to my
You can very easily add text, arrows and different shapes as well as change colors, size, borders etc.
Can I assign names to tables in my table plans?
Of course you can. You can both number as well as name tables.
Can you add more furniture and equipment in my library?
We can add as many furniture and additional equipment as you want. A one-time surcharge per new item applies, so you might want to make sure you can't use the platform's existing drawing tools and objects to portray your objects.
How do I share the event diagrams with my clients online?
With a couple of clicks from the EventReception platform. Your clients will receive an email with a link access their floorplan(s). Any changes you make thereafter, will be shown to your clients automatically (or upon hitting refresh).
Can clients change the diagrams?
No. Your clients are in "view-only" mode. They cannot add, delete, move or edit anything.
Can I export the event diagrams in pdf?
Sure. You can export your plans in pdf to print them out or email to clients and colleagues.
Is there an event equipment list?
Yes. Each event's equipment list is created automatically, as per the objects you have inserted in your event diagram. The equipment list is shared in real time with your clients. You can also export it to pdf to print or attach to an email.
Can I add more than one diagram to a single event?
Certainly. You can assign as many event diagrams to an event as you need. You can include alternative layouts of the same event space, or add different event spaces/venues etc.
How many different venues can I have in one account?
As many as you want.
What's the charge for having multiple venues?
There is no extra charge.
My event spaces can be split into different sub-spaces. Is this
No problem at all. Simply email us your empty floor plans for each space/sub-space.
How do I send my background floor plans to set up my
Email us your empty event spaces in any format (for example jpeg, png, bmp, cdr, pdf, doc, ppt, ai and so on). Please include a single distance measurement in each plan, to scale them accordingly. The floor plans' optimal width is 1920 pixels, but anything above 1300 pixels width is fine.
I don't have nice background floor plans from my venue to send.
They are all hand-drawn diagrams.
No worries. Take a photo of your hand-drawn diagram(s) even from your phone, and send it/them. We'll sketch them up and upload them to your account.
Can I use a blank canvas to create diagrams?
Sure you can. You don't have to a background diagram to make scaled floorplans
Can you add color to my background floor plans?
If your diagrams are in black and white and want us to beautify them to convey more information to your clients, please send us photos from your event space. For a typical floorplan we need about 2 - 3 hours of work (charged at €50/hour), but we'll let you know exactly how much time we'll need for the conversion, as per your specific diagrams and photos.
Can I create event diagrams on my phone & tablet?
Yes. You can create or edit your event diagrams very easily even on your phone or tablet.
How do I get up to speed with EventReception Diagrams?
The software is intuitive and very easy to use. Saying that, an online training session is scheduled to get you (and your team) quickly up to speed, and we' re always here to help.
Can I have a demo account to try the software?
After scheduling an online call to quickly show you the software, we can send Demo Access Codes to try the software before purchase.
FAQs - e-GuestList Check-In app
What is an e-GuestList Event?
An Event has a single guest list, 24-hours-max duration, and guests can be checked-in once.
(You can naturally undo check-ins as many times as you want!)
- 1. One eGuestList Event
You have an event with one guest list that starts in the
morning and ends at midnight.
You need One e-GuestList Event.
- 2. Two eGuestList Events
You have an event with 2 sessions: A
morning and an
In addition, you want to track attendance for both sessions, and at least some of the guests will be attending both sessions.
In this case, you need two e-GuestList events: One to track the morning session and the other for the evening session.
What's the best pricing plan for me?
You can purchase a package per event, per month, or per year.
If you have one or two events within a 30-day period, you should go for a PER EVENT plan.
If you have three or more events within a 30-day period, you should go for a MONTHLY package.
If you have multiple events throughout a 6-months or more period, you should go for an ANNUAL package.
You also have different options as per the number of guests per event & number of tablet check-in devices you want to use.
Have a look at the pricing packages.
How do I create an Event?
In three easy steps:
- 1. Log in to your Web Account
- Use your Access Codes to log in to your Web Account and create your event.
- 2. Guest List
- Upload your guest list from Excel or insert guests directly over the Web.
- 3. Log in on your tablets
Log in on your tablets using your Access Codes.
If the tablets don’t automatically show your event(s) simply pull-to-refresh (viz. swipe down).
- How do I upload my guest list from Excel?
How do I get my Access Codes?
Purchase your package and we'll send your Access Codes in 24-hours max.
How do I customize e-GuestList to my check-in needs?
Simply tell us what info/titles/data you want and we'll gladly customize your app account for you.
We'll also prepare your Custom Excel Upload Sheet to upload your list in a snap 😉.
How do I get my check-in reports?
Some basic check-in data are readily available on your check-in devices (tablets).
For a detailed check-in analysis, click on the Stats Icon on your Web Account.
You can also export your Check-In reports in Excel and/or PDF.
Do I need an Internet connection at the venue?
No! The app works with or without Internet.
Internet is needed ONLY IF you are using more than one check-in device AND want to have them always synched.
What if Internet fails in the midst of an event?
You continue as normal.?
All devices continuously check in the background whether they have Internet access.
If Internet fails, the devices go automatically in Offline mode.
Whenever Internet gets back on, the devices send their data to the cloud and get synched automatically.
How is my Guest List & Check-In data protected?
e-GuestList has three protection levels:
- 1. SSL Encryption
- Your data is encrypted by SSL to be safe from hackers.
- 2. Real-time auto-save
- Each move is auto-saved in real-time on the cloud to safeguard against losing data even if a tablet device is accidentally dropped and breaks (Internet is required).
- 3. Safe from user error.
- Users cannot log out accidentally and therefore lose check-in data unless their data have already been saved on the Web.
Can I add New Guests at the door?
Of course! With 2 touches.
Can the app track empty seats per table?
E-GuestList gives you three alternatives for tracking empty seats per table.
- 1. No Tracking
- You can assign guests to tables and move them freely between tables without any restrictions.
- 2. Show Warnings
Each table has a specific number of chairs and you always
know its free-seat availability.
You can seat new guests at any table as well as move guests between tables, but you get an availability warning if you try to seat a guest to a table without adequate free seats.
- 3. Strict
- You always know each table's free seat availability, but you can't seat guests at tables without adequate free seats.
Can I use e-GuestList to check-in hotel guests (for breakfast),
students, passengers etc?
Certainly. The app is very easy to customize to your needs.
We have already included a few examples in our Demo Events to have a look at.
Download the app, hit [Try Demo], and select the example you want.
Can I want to use e-GuestList "unconventionally" to track, say,
equipment, cars etc?
Sure! Tell us what you need and we'll gladly to let you know if e-GuestList can help.
- Can I try e-GuestList before purchase?
Can I suggest an idea to improve the app?
We are all ears!
Tell us your suggestions!
FAQs - SMS Seating Service
Can I send my message in any language?
We support Unicode so you can communicate in any language including Japanese, Chinese, Greek, Arabic etc.
Unicode characters do limit the max characters per SMS.
Can I set my own message?
Of course you can. Email us the message you want to send to your guests.
How long can my SMS message be?
Single SMS messages are up to 160-characters long, including spaces.
If your message has 160-306 characters it will be charged double and if it's between 307-456 characters it'll be charged as three messages.
How do I insert my guest list data and phone numbers?
If you have an EventReception Package, insert your data in the Guest List section.
If you are using the SMS-Seating-Service only, fill in your guest details in this Excel Sheet and email it to us.
I want the Navigation Map in my SMS. How does it work?.
Send us the google map link to the event venue.
We'll subsequently set it up as an e-map link and include it in the SMS to your guests.
When guests tap on the link they will see a welcoming photo and will then be taken to the map to show the route to the venue.
Does the navigation link count towards the character limit of
Yes, unfortunately even empty spaces count towards the SMS character limits.
That's one of the main reasons we use the short e-map.co link in your SMSs.
- How do I pay?
Let's prove the value.